Manage Upcoming Orders

Manage Upcoming Orders

Returns & Warranty


At Just Vertical we are fully confident in our products and our customers' satisfaction with them. However, we understand that circumstances change. If for any reason you do not want to go through with your order, we're here to help! We offer full refunds up until your unit has been shipped. If your unit has already been shipped, please contact us at

For all PayBright-financed orders, returns will be accepted in the first 14 days for a full refund less shipping and a 15% restocking fee. For redirection of packages for PayBright-financed orders, the request must be approved by PayBright's anti-fraud team.


We are confident in our product and have built it to last. We offer a no questions asked full refund up until we ship your product. After we ship your product we offer a full warranty on all parts for the first 2 years and offer paid replacement parts after that. For all seeds we guarantee germination or else we will send you new seed pods free of charge. To get a replacement pod please contact our support team (

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Orders typically ship out within 5-7 business days.