We love our unit. Recently we had an issue with the bulbs, I emailed just vertical and within a few days it was decided that the bulbs were faulty. They sent out new bulbs and a controller just in case to remedy the situation. Amazing!!
Fantastic technology and easy to grow . Customer support has been superb .
I live in Calgary AB and my Aeva just arrived! I really appreciated the shipping, they would call me to make sure i was good to go. I also was very happy with the customer service. They helped me with anything i inquired about quickly. I was lucky because i got to speak to Connor and he gave me what i needed. The business has a good vibe and seem very family oriented. Can't wait to grow some strawberry's and kale =)
Conner and the amazing team at just vertical were fast to respond via email and help to resolve issue.
I've had the AVEA for close to 2 years and it's terrific. The harvest of an excellent salad a day is perfect. I also really appreciate the experience of growing produce at home, it's really fun especially in winter. The service from the Just Vertical staff is always excellent. The online resources are great, and when I have questions they always answer immediately and with really useful advice I hadn't even thought to ask about. Thanks team!
Just purchased my Eve after thinking about it for a long time. I can't wait it to arrive! Just Vertical has been so helpful - there is so much great information online and they are so responsive by email to questions. This week I had excellent customer service from Connor even though I purchased my unit through Indigo. I would recommend purchasing directly from Just Vertical - Indigo has been a hassle to deal with for online purchases.
Thanks Conner for the fast and convenient customer service🙂 so far this experience has been very good from beginning to end!
Still waiting for my order of an AEVA to be delivered to my address at:
Robert K George
220 4 Avenue S.W.
Calgary, Alberta, T2P 0H5
Love Eve. It takes long for the seeds to go, so far I have parsley, spinach and 3 tomatos that came with the pack. I would have liked to be able to choose the starterspack myself. Looking forward to growing more and have fun eating from Eve.
Thanks for your review and feedback! Please let us know if you have any questions moving forward, our team would be happy to help.
We're so excited to be growing our plants indoors. We're struggling with a few plants but I've already harvested my first lettuce batch for salads!
Thank you for your review! We appreciate your kind words. Please reach out to our support team if you are having any growth issues with your plants at email@example.com.
I've been showing off the AEVA to everyone I know via Zoom meetings and each time I tell them about this new hydroponics thing they say "Where is it?" Even when I point to it, they're amazed that it's actually a hydroponics system because it looks like a lovely piece of furniture. I've convinced a few people to order one especially because it doesn't need much tending or refilling. We're able to go to the cottage for a little bit and know that the plants are going to be fine! It's been great and I've already ordered a larger variety of seeds. I might get a 2nd one.
Thanks so much for your kind words Amie! We love to hear awesome stories like yours.
Have a great day and let us know if you need anything in the future!
I have had my EVE since the middle of May and we have enjoyed several harvests. I am mostly positive about my experience with EVE and I have learned a few things about it: It is easy to set up (read the manual and you'll have no problems with the timer). All seeds we started germinated easily. If you have the space, go for AEVA. I bought EVE because it fit into the spot I wanted to use in my kitchen but I would be happier to have the larger product to grow more lettuce. Be prepared to root trim your plants more often than once/month. These plants grow vigorously! Three basil plants is MORE than enough to grow at one time! The kale I grew was really too large for EVE and the roots were enormous. I don't believe there is enough room to grow tomatoes in EVE; moreover growing flowering and non flowering plants together in the same solution is not ideal. My plan is to stick happily to herbs and leafy greens. Be aware that the seed starter does not fit in behind the lights in EVE. My solution was to buy an inexpensive desk lamp, put a grow light in it and set it on my counter for seed starting. Just Vertical customer service is very responsive. My pump was DOA but I received a replacement within a few days. Would I buy it again? Probably for convenience.... but I am going to start a larger hydroponics system in my basement. :)
Thank you for your review Susan! This is great feedback for us and for other potential customers. Using an office light is a great solution for the germination kit, putting it near a window with access to sunlight works too.
Have a great day and please let us know if you need anything in the future!
I've had my EVE for a few weeks now and loving it. Basil and aragula growing beautifully and effortlessly. The unit adds a healthy brightness to an otherwise dark room and the noise (due to the pump) is not disturbing with the unit in my office.
Only issue I've had so far is with the seedling kit. The basil seeds sprouted with no issue but the rest either did not sprout or molded. I've managed to get 2 plugs started by putting them directly in the unit and covering with food wrap and poking holes in it. The seedling kit may be a little bit too big (fits 30 plugs but the EVE only fits 12 plants). A smaller kit could fit in the back of the unit to take advantage of the build in light without moving the EVE everytime.
Overall, fantastic product and I am waiting impatiently to receive my next batch of seeds!
Thank you for your feedback and kind words! That is great feedback on the seedling kit and I will let our support team know. Could you please reach out to our support team about this issue they will be able to provide feedback on how to promote germination. Our support teams email is firstname.lastname@example.org.
The reason I’m giving it 3 is because it has been a slow start, slower than my small tabletop hydroponic (Moistenland). The Vertical itself is a beautiful piece and easy to get going. The seeds that it came with were hit and miss. The top two slots do not get as much water as I noticed the tops of the pods remain dry. I took the pod out and noticed than only about 1/3 was moist. Anyway, the lettuce and arugula are growing but look weak and the basil is getting there. I’ve started new herbs from seeds that I purchased. Not giving up but slightly disappointed. I saw photos of other clients after 3 weeks and it’s overgrown. I followed the directions and put the correct amount of « plant food ».
Thank you so much for your feedback! I am sorry to hear that you haven't gotten off to a great start with plant growth in your unit. If you could reach out to our support team at email@example.com they can set up a call with you to see what the issue might be. In the meantime please take a look at our support manual for tips and tricks on speeding up plant growth. You can find the manual in the 'support' tab at the top of the website.
knock on cabinet and pods almost broken. timer diificult for setting
Thank you for your review! Please reach out to our support team at firstname.lastname@example.org and they will help you with any questions or concerns you have with your unit.
I've had my Aeva for about 2 months now and have already harvested my first crop. Love this unit. Easy to use, very low maintenance and very convenient. Highly recommend this to anyone looking to hobby farm in their home!
Thanks so much for your review! We are so happy you are enjoying your unit. Please let us know if you have any questions or feedback in the future!
Nutrient Blend is a good product and the plants did well with it. I am however, disappointed with some of the seeds, specifically the rosemary, that I purchased as they will not germinate.
Lovely dark green and high flavor accent plant.
Trellis & Support Stick Set
We are so glad to see all that produce growing in your EVE Frank! Please reach out to us if you have any questions in the future.
I've measured the lux at the point where the plants live, and its barely enough for lettuce. They claim this thing can grow strawberries, which is laughable. It would need to produce 3 times as much light. I think when they made the AEVA they increased the size of the unit without increasing the power of the light strip. Anyway, it looks really nice but isn't super useful without heavy modification
I appreciate your feedback and thank you for being a customer of ours!
I think there might be some confusion on how to measure light quality for growing plants, especially as we use LED grow lights which are relatively new for growing.
Lux is not an accurate measurement for how plants will grow. The best measurement to use is photosynthetically active radiation or PAR as it is commonly known. This is the measurement of how much actual useful light is being given to the plants.
Often this is measured by PPFD or PPF. Here is a great article on it from an expert in the space: https://herbswithin.com/lux-for-plants/#:~:text=Plants%20don't%20see%20light,won't%20be%20very%20accurate.
At Just Vertical we actually went for overkill on our lights as our core mission is to make sure people grow successfully. We've seen too many companies trying to make a quick buck by throwing cheap lights on their gardens and we wanted to make sure that wasn't going to be us!
My mission with everyone of our customers is to make sure you are happy with your unit and can grow successfully. I am happy to answer any questions you might have and even to set up a call for you with our master grower if you are curious to learn more!
Thank you again for being a customer,
Very satisfied with my Eve . It started growing already and am excited to pick the fruits of my labor.
Thank you for your review Emma!
Such great service! It took a while to arrive but understandable considering covid. Plants were up in less than a week. Plants are looking amazing in the stand in just 2 weeks.
Thank you for your review Corinne! I am happy to hear that your plants are growing well. Please reach out to us if you have any questions moving forward!
We germinated our first batch of sample seeds and they were easy to grow. We’ve already started to harvest a few leaves here and there. I like to forage and graze as i walk by the eve. The eve looks great and blends in well to our space. At first I could hear the pump at night since the eve is just outside our bedroom but now I am used to it. We just received our order of additional seeds and have them planted. My tween did it by herself. We are looking forward to fresh greens. They are so tasty. The educational materials for school lessons was also valuable and helpful to us. I was glad I asked for it!
Thank you for your review! I am so happy to hear that your whole family is getting involved in the growing experience!
We have our AEVA for a couple of weeks now and it is providing its first harvest. We are using the lettuce to mix with tomato salads and spices to liven things up. It is a great additional resource and the flavours of the vegetables that are THAT fresh are just amazing.
Great delivery, well built. Awesome device.
Thank you for your review Mark, I wish I could try your salad it sounds delicious! Please reach out to us if you have any questions in the future.