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Manage Upcoming Orders

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Frequently asked questions Most Helpful Articles
  • What are the dimensions of the AEVA?

    The AEVA is 5 feet and 10 inches tall (1.77 m), 3 feet wide (0.915 m) and 9 inches deep (0.2 m).

  • What are the dimensions of the EVE?

    The EVE is 57 inches tall (145 cm), 18 inches wide (46 cm) and 8.25 inches deep (21 cm).

  • How do you set up the AEVA and the EVE?

    To set up the AEVA and the EVE, place them near an electrical outlet, plug them in, plant the seed pods that come with in your Starter Kit, fill in the water reservoir, and watch your plants grow!

    For the AEVA, consult our detailed step-by-step User Manual and Visual Setup Guide, or watch our instructional video.

    For the EVE, consult our User Manual and Visual Guide, or watch our instructional video

  • Is there an instructional video to help me with the setup?

    Yes! Follow along with our step-by-step instructional setup video guides:
    - How to set up the AEVA
    - How to set up the EVE

  • Do you have a visual guide to help me setup the AEVA and the EVE?

    Yes! You can find our Visual Setup Guide for the AEVA here and for the EVE here.

  • What kind of electrical outlet do I need?

    A standard 120-volt, 3-prong electrical outlet.

  • How much light is needed?

    Grow lights are included in the cabinets and are specially designed for plant health. For our starter kit, 18 hours of light is ideal. Simply set your light timer to when you want your lights turned on and off.

  • How much electricity does the AEVA and EVE use?

    The AEVA uses $6.43 Canadian dollars of electricity per month and the EVE, $2.65 Canadian dollars(Note: This is using our 48 Watt LED-lights).

  • What can I grow?

    You can grow over 200 varieties of plants, anything from leafy greens and herbs to flowering plants. Fruiting plants however cannot be grown to maturity in the EVE (tomatoes and strawberries are examples). Also note that growing root vegetables is not compatible with vertical farming.

  • How much food can I grow?

    You can expect 5-10 lbs (2-4.5 kg) of food per month after the first month of growth. That equals to approximately 35 servings of fresh produce each month. This is enough for more than one serving per day!

  • Where can I put the AEVA and the EVE?

    You can put the AEVA and the EVE anywhere indoors! We recommend placing them somewhere where they can stand out and be easily accessible. Be sure to have a standard 110-120 V electrical outlet nearby and somewhere with neutral light and room temperature (18°-25°C).

  • Do I need soil?

    No soil is needed; the AEVA and EVE use grow plugs made from peat moss, an important component that releases moisture to plants as needed.

  • What is hydroponics?

    By definition, hydroponics means "working with water." It is the method of growing plants both indoors and outdoors without soil, using mineral nutrient solutions in a water solvent.

  • How long does the light stay on for?

    Depending on what you are growing, the ideal light range is between 12-18 hours per day.

  • The AEVA and the EVE will be in an open space. What about pesticides?

    Growing with the AEVA and the EVE means you are growing non-GMO and pesticide-free produce.

  • What about fertilizers?

    For basic and optimal care for your plants, it is recommended to use fertilizers. The AEVA and the EVE use organic and salt-based liquid nutrients as fertilizers. To learn more about caring for your AEVA and EVE, consult the User Guide here.

  • Is the product easy to put together?

    The AEVA and EVE are delivered fully assembled. For EVE, once received, simply add the legs and you’re ready to start growing!

  • Can I order the seeds separately?

    Yes, you can. For each seed order, you will receive a seed plug. Check out our seed pods page to order your favorite plants!

  • How many plants can I plant at the same time?

    You can grow 16 plants at a time on the AEVA (8 per tower), and 12 plants for the EVE (6 per tower). Unlike other indoor gardens, the AEVA and the EVE are designed for you to grow large plants.

  • Is there a full user manual?

    Yes! You can view and download the following manuals:
    - AEVA User Manual
    - EVE User Manual

  • How much water do the AEVA and the EVE need?

    The AEVA and the EVE have their own self-contained 2L water reservoir. Simply refill the water reservoir every 2 weeks for the AEVA and every 3 weeks for the EVE. Also, our mobile app is built to notify you when the water reservoir is running low.

  • What wood is used in the units?

    Birch and pine are what make up the AEVA and the EVE.

  • Can I use Aqua Vega or Aqua Flora with both flowering and non-flowering plants?

    You can use one or the other for both plants but it should be noted that flowering plants will do better with Aqua Flora and non-flowering plants will do better with Aqua Vega.

  • How long will seed pods last if I don't use them right away?

    As long as the seeds are stored appropriately (cool, dry and dark enviornment) and the peat moss plugs are kept dry, they can last a few months.

  • How do I give seeds best chance to germinate?

    Run warm water over seeds before placing the seeds in the grow plug and spray the seedling kit dome with warm water every day until germination.

  • If I order seeds do the plugs come with it?

    For every 1 seed order, you will receive a grow plug.

  • Can I change the seeds included in the starter pack?

    The Starter Pack for the AEVA comes with 4 seed pods of Kale, 4 seed pods of Arugula, 4 seed pods of Lettuce, and 4 seed pods of Basil.
    The Starter Pack for the EVE comes with 3 seed pods of Kale, 3 seed pods of Arugula, 3 seed pods of Lettuce, and 3 seed pods of Basil.

  • What is the difference between the AEVA and the EVE?

    The EVE has the same functionality as the AEVA but smaller. It is designed to fit in the tiniest of spaces, without compromising the quality and efficiency of this vertical garden. In the EVE, the main difference is that the plants are closer to the lights, the lights are dimmable, fruiting plants cannot be grown to maturity, and it is smaller than the AEVA.

Frequently asked questions Most Helpful Articles
  • How is the product shipped?

    The AEVA will be delivered to you by our specialty furniture carrier partners to ensure damage-free deliveries. We are partnered with Western Logistics for Canadian orders, and Sun Delivery for U.S. orders.
    As for the EVE, the product will be shipped via UPS.

  • What if I want to cancel my order before it ships?

    We are sorry to see you go, but we understand. We will fully refund your order. Please contact us at

  • What kind of warranty do you offer?

    Within the first two years, if any of the moving parts (lights, pump, timers, etc.) do not work or break through no fault of your own, we will send you a free replacement.
    For the AEVA only: if your unit is not affixed to the wall and it falls and breaks you will be charged for any parts we need to replace.

  • Where can I contact customer service?

    Customer service can be contacted at +1 613-690-6320 or by email at

  • Do you ship to countries other than Canada and the US?

    We ship to Europe and Asia by special request.

  • What comes in the shipment?

    Unpack your items and make sure all the parts are inside the cabinet.
    In your AEVA shipment, you will find:
    - a power bar with GFCI attachment
    - a 12L BPA-free water reservoir
    - a submersible pump
    - timers for lights and irrigation
    - a starter kit
    - wall anchors.

    In your EVE shipment, you will find:
    - a power bar with GFCI attachment
    - a 12L BPA-free water reservoir
    - a submersible pump
    - timer and dimmer for lights
    - a starter kit
    - 4x EVE feet
    - 16x EVE feet screws
    - an Allen key

  • How do I change my order and the amount of plants I’m receiving?

    Please contact us at We will assist you in changing your order.

  • How long does it take to receive an order?

    We ship the AEVA on the 15th and 30th of every month. For Canada/U.S. orders, you should receive your order within 2 weeks from your order date, depending on your availability to receive the product. Please note that due to COVID-19, shipping times may be longer than usual.

    As for the EVE, it will take up to 7 days to arrive once the order has been shipped.

  • When should I expect my order if I place a pre-order for the EVE?

    Our first round of EVE pre-orders have sold out and we are currently in the process of fulfilling pre-orders. Once yours has been shipped, you will receive a tracking number from UPS.

Frequently asked questions Most Helpful Articles
  • How much water can I save in comparison to conventional farming?

    The AEVA and the EVE use 95-99% less water than conventional farming.

  • Packaging is a huge problem, how do you solve that?

    Our solution is bringing the farm to you. Through The AEVA, we enable our customers to use less packaging by growing their own fruits, vegetables and herbs.

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Orders typically ship out within 5-7 business days.