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Frequently asked questions Most Helpful Articles
  • Does the system use water?

    Yes, the AEVA has its own self-contained water reservoir. Nothing in your home needs to change when you buy the AEVA.

  • How do I change my order and the amount of plants I’m receiving?

    Please contact us at sales@justvertical.com. We will assist you in changing your order.

  • What are the dimensions of the AEVA?

    The AEVA is 5 feet and 10 inches tall (1.77 m), 3 feet wide (0.915 m) and 9 inches deep (0.2 m).

  • What kind of electrical outlet do I need?

    A standard 120-volt, 3-prong electrical outlet.

  • Are the lights and cabinets included?

    Yes, both lights and cabinets are included. The grow lights are specially designed for plant health, while the cabinet houses the electrical system and water reservoir.

  • How much electricity does it use?

    The AEVA uses $6.43 Canadian dollars of electricity per month (Note: This is using our 48 Watt LED-lights).

  • What can I grow?

    You can grow anything from leafy greens and herbs to strawberries and flowering plants. Unfortunately, growing root vegetables is not compatible with vertical farming.

  • How much food can I grow?

    You can expect 5-10 lbs (2-4.5 kg) of food per month after the first month of growth. That equals to approximately 35 servings of fresh produce each month. This is enough for more than one serving per day!

  • Where can I put the AEVA?

    You can put the AEVA anywhere indoors! We recommend placing it somewhere in your home where it can stand out; however, the AEVA can be placed anywhere including small spaces like closets, bathrooms, etc.

  • Do I need soil?

    No soil is needed; the AEVA uses grow plugs made from peat moss.

  • What is hydroponics?

    By definition, hydroponics means "working with water." It is the method of growing plants both indoors and outdoors without soil, using mineral nutrient solutions in a water solvent.

  • What about fertilizers?

    Yes, we use organic and salt-based liquid nutrients.

  • Is the product easy to put together?

    The AEVA is delivered fully assembled to get you up and growing as fast as possible.

  • Can I order the seeds separately?

    Yes, you can. Check out our plant page to order separately.

  • The product will be in an open space. What about pesticides?

    We are non-GMO and pesticide-free.

  • How many plants can I plant at the same time?

    You can grow 16 in total, 8 per tower.

  • Is there a full user manual?

    Yes! You can view and download it here!

Frequently asked questions Most Helpful Articles
  • Is there customer service and support if I have questions about my AEVA?

    Yes, we can be reached between 9 and 5 PM EST from Monday to Friday. Please email us at

  • What if I want to cancel my order before it ships?

    We are sorry to see you go, but we understand. We will fully refund your order. Please contact us at ctidd@justvertical.com

  • What kind of warranty do you offer?

    Within the first two years, if any of the moving parts (lights, pump, timers, etc.) do not work or break through no fault of your own, we will send you a free replacement. If your unit is not affixed to the wall and it falls and breaks you will be charged for any parts we need to replace.

  • Where can I contact customer service?

    Customer service can be contacted via the contact button at the bottom of this page or directly at ctidd@justvertical.com

  • Do you ship to countries other than Canada and the US?

    We ship to Europe and Asia by special request.

Frequently asked questions Most Helpful Articles
  • How much water can I save in comparison to conventional farming?

    The AEVA uses 95-99% less water than conventional farming.

  • Packaging is a huge problem, how do you solve that?

    Our solution is bringing the farm to you. Through The AEVA, we enable our customers to use less packaging by growing their own fruits, vegetables and herbs.

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Orders typically ship out within 5-7 business days.