Manage Upcoming Orders

Manage Upcoming Orders

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Frequently asked questions Most Helpful Articles
  • What are the dimensions of the AEVA?

    The AEVA is 5 feet and 10 inches tall (1.77 m), 3 feet wide (0.915 m) and 9 inches deep (0.2 m).

  • How do you set up the AEVA?

    To set up the AEVA, place it near an electrical outlet, plug it in, plant the seed pods that come with in your Starter Kit, fill in the water reservoir, and watch your plants grow! For a detailed step-by-step guide, you can also consult our User Guide here, our Visual Setup Guide here or watch our instructional video here.

  • Is there an instructional video to help me setup the AEVA?

    Yes! Follow along with our step-by-step instructional setup video guide on YouTube here.

  • Do you have a visual guide to help me setup the AEVA?

    Yes! You can find our Visual Setup Guide here.

  • What kind of electrical outlet do I need?

    A standard 120-volt, 3-prong electrical outlet.

  • How much light is needed?

    Grow lights are included in the cabinets and are specially designed for plant health. For our starter kit, 18 hours of light is ideal. Simply set your light timer to when you want your lights turned on and off.

  • How much electricity does it use?

    The AEVA uses $6.43 Canadian dollars of electricity per month (Note: This is using our 48 Watt LED-lights).

  • What can I grow?

    You can grow anything from leafy greens and herbs to strawberries and flowering plants. Unfortunately, growing root vegetables is not compatible with vertical farming.

  • How much food can I grow?

    You can expect 5-10 lbs (2-4.5 kg) of food per month after the first month of growth. That equals to approximately 35 servings of fresh produce each month. This is enough for more than one serving per day!

  • Where can I put the AEVA?

    You can put the AEVA anywhere indoors! We recommend placing it somewhere it can stand out and is easy access. Be sure to have ea standard 110-120 V electrical outlet nearby and somewhere with neutral light and room temperature (18°-25°C).

  • Do I need soil?

    No soil is needed; the AEVA uses grow plugs made from peat moss, an important component that releases moisture to plants as needed.

  • What is hydroponics?

    By definition, hydroponics means "working with water." It is the method of growing plants both indoors and outdoors without soil, using mineral nutrient solutions in a water solvent.

  • How long does the light stay on for?

    Depending on what you are growing, the ideal light range is between 12-18 hours per day.

  • The AEVA will be in an open space. What about pesticides?

    Growing with the AEVA means you are growing non-GMO and pesticide-free produce.

  • What about fertilizers?

    For basic and optimal care for your plants, it is recommended to use fertilizers. The AEVA uses organic and salt-based liquid nutrients as fertilizers. To learn more about caring for your AEVA, consult the User Guide here.

  • Is the product easy to put together?

    The AEVA is delivered fully assembled to get you up and growing as fast as possible.

  • Can I order the seeds separately?

    Yes, you can. For each seed order, you will receive a seed plug. Check out our seed pods page to order your favorite plants!

  • How many plants can I plant at the same time?

    You can grow 16 plants at a time on the AEVA, 8 per tower. Unlike other indoor gardens, the AEVA is designed for you to grow large plants.

  • Is there a full user manual?

    Yes! You can view and download it here!

  • How much water does the AEVA need?

    The AEVA has its own self-contained 2L water reservoir. Simply refill the water reservoir every 2 weeks. Our App is built to notify you when the water reservoir is running low.

  • What wood is used in the unit?

    Birch and pine are what make up the AEVA.

  • Can I use Aqua Vega or Aqua Flora with both flowering and non-flowering plants?

    You can use one or the other for both plants but it should be noted that flowering plants will do better with Aqua Flora and non-flowering plants will do better with Aqua Vega.

  • How long will seed pods last if I don't use them right away?

    As long as the seeds are stored appropriately (cool, dry and dark enviornment) and the peat moss plugs are kept dry, they can last a few months.

  • How do I give seeds best chance to germinate?

    Run warm water over seeds before placing the seeds in the grow plug and spray the germination domes with warm water every day until germination.

  • If I order seeds do the plugs come with it?

    For every 1 seed order, you will receive a grow plug.

  • Can I change the seeds included in the starter pack?

    Unfortunately, the Starter Pack for the AEVA is a set package that comes with 4 seed pods of Kale, 4 seed pods of Arugula, 4 seed pods of Lettuce, and 4 seed pods of Basil.

  • What is the difference between the AEVA and the EVE?

    The EVE has the functionality as the AEVA but smaller. It is designed to fit in the tiniest of spaces, without compromising the quality and efficiency of this vertical garden. In the EVE, the main difference is that the plants are closer to the lights, the lights are dimmable, and it is smaller than the AEVA.

Frequently asked questions Most Helpful Articles
  • How is the product shipped?

    The AEVA will delivered to you by our specialty furniture carrier partners to ensure damage-free deliveries. We are partnered with Western Logistics for Canadian orders, and Sun Delivery for U.S. orders.

  • What if I want to cancel my order before it ships?

    We are sorry to see you go, but we understand. We will fully refund your order. Please contact us at

  • What kind of warranty do you offer?

    Within the first two years, if any of the moving parts (lights, pump, timers, etc.) do not work or break through no fault of your own, we will send you a free replacement. If your unit is not affixed to the wall and it falls and breaks you will be charged for any parts we need to replace.

  • Where can I contact customer service?

    Customer service can be contacted via the contact button at the bottom of this page or directly at

  • Do you ship to countries other than Canada and the US?

    We ship to Europe and Asia by special request.

  • What comes in the shipment?

    Unpack your items and make sure all the parts are inside the cabinet. In your shipment, you will find: A power bar with GFCI attachment, a 12L BPA-free water reservoir, A submersible pump, timers for lights and irrigation, a starter kit, and wall anchors

  • How do I change my order and the amount of plants I’m receiving?

    Please contact us at We will assist you in changing your order.

  • How long does it take to receive an order?

    We ship the AEVA on the 15th and 30th of every month. For Canada/U.S. orders, you should receive your order within 2 weeks from your order date, depending on your availability to receive the product. Please note that due to the pandemic, shipping times may be longer than usual.

  • When should I expect my order if I place a pre-order for the Eve?

    Once you place your pre-order you should be receiving it towards the end of summer 2020.

  • What happens when I place my pre-order for the Eve?

    Once you place your pre-order for the Eve, our team at Just Vertical will get in touch with you to keep you updated about delivery scheduling.

Frequently asked questions Most Helpful Articles
  • How much water can I save in comparison to conventional farming?

    The AEVA uses 95-99% less water than conventional farming.

  • Packaging is a huge problem, how do you solve that?

    Our solution is bringing the farm to you. Through The AEVA, we enable our customers to use less packaging by growing their own fruits, vegetables and herbs.

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Orders typically ship out within 5-7 business days.