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From day one we had problems with our unit. It arrive damaged and defective. They did replace the unit however it's never worked well. It's never been developed past the R&D phase so it reminds me of a college project. All the parts you can buy at Walmart. We will start 12 seeds - from them - and 3-4 will survive, the rest die or get moldy. Once transfered into the unit half the spots do not get water flow at all and nothing can grow there. We've had 3 leaks and multiple pumps burn out.
Hi J.S.
Sorry to hear you are having issues with your garden, we've made some large improvements to the product over the years since your original purchase. Many of our parts are custom made and custo cast in our production facility.
As a reminder our seeds come with a germination guarantee, if you are struggling to get them to germinate please reach out to support and they can help out.
I have checked and can confirm your review is still live on facebook and hasn't been altered or deleted.
Purchased the Eve last year and 6 months into its use one of the bulbs stopped working. We contacted Just Vertical and received an acknowledgement that this type of defect was covered under their warranty. Unfortunately we've been waiting for over 6 months for a replacement bulb and are now being told that we could have to wait for a few more months for a replacement (no replacement bulbs in stock). Getting fed up with the delays we looked for a replacement at our local hydroponic stores but nobody carries a compatible equivalent, Needless to say that this is extremely frustrating and that the unit only works a half capacity.
While the two bulbs were operational the product was great. Nice design and easy to use but the lack of coverage for such an expensive unit is very annoying.
Fantastic system, does not take up much space and is easy to maintain. Love having fresh food always on hand
