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Frequently Asked Questions

Browse our collection of questions frequently asked by the Just Vertical growing community.

Product

What are the dimensions of the AEVA?

The AEVA is 5 feet and 10 inches tall (1.77 m), 3 feet wide (0.915 m) and 9 inches deep (0.2 m).

What are the dimensions of the EVE?

The EVE is 57 inches tall (145 cm), 18 inches wide (46 cm) and 8.25 inches deep (21 cm).

How do you set up the AEVA and the EVE?

To set up the AEVA and the EVE, place them near an electrical outlet, plug them in, plant the seed pods that come with in your Starter Kit, fill in the water reservoir, and watch your plants grow!

For the AEVA, consult our detailed step-by-step User Manual and Visual Setup Guide, or watch our instructional video.

For the EVE, consult our User Manual and Visual Guide, or watch our instructional video

Is there an instructional video to help me with the setup?

Yes! Follow along with our step-by-step instructional setup video guides:
How to set up the AEVA
How to set up the EVE

Do you have a visual guide to help me setup the AEVA and the EVE?

Yes! You can find our Visual Setup Guide for the AEVA here and for the EVE here.

Is the product easy to put together?

The AEVA and EVE are delivered fully assembled. For EVE, once received, simply add the legs and you’re ready to start growing!

Is there a full user manual?

Yes! You can view and download the following manuals:
AEVA User Manual
EVE User Manual

What is the difference between the AEVA and the EVE?

The EVE has the same functionality as the AEVA but smaller. It is designed to fit in the tiniest of spaces, without compromising the quality and efficiency of this vertical garden. In the EVE, the main difference is that the plants are closer to the lights, meaning it is harder for fruiting plants to be grown to maturity.

What wood is used in the units?

Our units use a combination of Fiberboard, Hardwood Veneer and Plywood.

Where can I put the AEVA and the EVE?

You can put the AEVA and the EVE anywhere indoors, away from any vents. We recommend placing them somewhere where they can stand out and be easily accessible. Be sure to have a standard 110-120 V electrical outlet nearby and somewhere with neutral light and room temperature (18°-25°C). Warmer conditions are usually better for plants.

Water & Power

What kind of electrical outlet do I need?

A standard 120-volt, 3-prong electrical outlet.

How much light is needed?

Grow lights are included in the cabinets and are specially designed for plant health. For our starter kit, 18 hours of light is ideal. Simply set your light timer to when you want your lights turned on and off.

How much electricity does the AEVA and EVE use?

Both the AEVA & EVE use $3.56 CAD a month in electricity. This equates to 0.072 kW / per hour.

How long does the light stay on for?

Depending on what you are growing, the ideal light range is between 12-18 hours per day.

How much water do the AEVA and the EVE need?

The AEVA and the EVE have their own self-contained 2L water reservoir. Simply refill the water reservoir every 2 weeks for the AEVA and EVE. Our mobile app is built to notify you when the water reservoir is running low.

Growing

What can I grow?

You can grow over 200 varieties of plants, anything from leafy greens and herbs to flowering plants. However please note that growing root vegetables is not compatible with vertical farming.

How much food can I grow?

You can expect 5-10 lbs (2-4.5 kg) of food per month in the AEVA and 3.75-7.5 Ibs (1.5-3 kg) in the EVE after the first month of growth. That equals to approximately 35 servings in the AEVA and 25 servings in the EVE of fresh produce each month.

Do I need soil?

No soil is needed; the AEVA and EVE use grow plugs made from peat moss, an important component that releases moisture to plants as needed.

What is hydroponics?

By definition, hydroponics means "working with water." It is the method of growing plants both indoors and outdoors without soil, using mineral nutrient solutions in a water solvent.

The AEVA and the EVE will be in an open space. What about pesticides?

Growing with the AEVA and the EVE means you are growing non-GMO and pesticide-free produce.

What about fertilizers?

For basic and optimal care for your plants, it is recommended to use fertilizers. The AEVA and the EVE use organic and salt-based liquid nutrients as fertilizers. To learn more about caring for your AEVA and EVE, consult the User Guide here.

How many plants can I plant at the same time?

You can grow 16 plants at a time on the AEVA (8 per tower), and 12 plants for the EVE (6 per tower). Unlike other indoor gardens, the AEVA and the EVE are designed for you to grow large plants.

Can I use Aqua Vega or Aqua Flora with both flowering and non-flowering plants?

You can use one or the other for both plants but it should be noted that flowering plants will do better with Aqua Flora and non-flowering plants will do better with Aqua Vega.

How much nutrients should I put?

If you are starting from a brand new tank of water, you put a little more, if you are just topping up, you put in a little less. This is because some nutrients will always remain in the water from last time.
If you are growing flowering plants such as strawberries and tomatoes, once the flowers start to bloom, you will start with a fresh reservoir and add 30ml of Flores A and 30ml of Flores B. You will then add 10ml of Flores A and 10ml of Flores B every 2 weeks.

Seeds

Can I order the seeds separately?

Yes, you can. For each seed order, you will receive a seed plug. Check out our seed pods page to order your favorite plants!

How long will seed pods last if I don't use them right away?

As long as the seeds are stored appropriately (cool, dry and dark environment) and the peat moss plugs are kept dry, they can last a few months.

How do I give seeds best chance to germinate?

Run warm water over seeds before placing the seeds in the grow plug and spray the seedling kit dome with warm water every day until germination.

If I order seeds do the plugs come with it?

For every 1 seed order, you will receive a grow plug.

Can I change the seeds included in the starter pack?

The Starter Pack for the AEVA comes with 4 seed pods of Kale, 4 seed pods of Arugula, 4 seed pods of Lettuce, and 4 seed pods of Basil.


The Starter Pack for the EVE comes with 4 seed pods of Kale, 4 seed pods of Arugula, 4 seed pods of Lettuce, and 4 seed pods of Basil. If you'd like to change the seeds in the starter pack, contact support@justvertical.com.

Customer Service

How is the product shipped?

AEVA orders

Within the Greater Toronto Area (GTA)your unit will be delivered by Second Closet. You will receive an email from Second Closet within 7 business days from the day your unit leaves our facility to schedule a delivery date and time.

Throughout the rest of Canada, your unit will be delivered by Western Logistics. Delivery can take anywhere from 7 to 14 business days. Western Logistics will call you to schedule a delivery time and date.

Shipping in the Canadian Territories:Please reach out to us atsales@justvertical.com. For shipment to remote locations, an extra fee may be applied.

In the United States, your unit will be delivered by Deliveright. Deliveright will contact you within 14 business days to schedule a delivery time and date.

You WILL NOT get a tracking link for your AEVA delivery, however, you can contact us at sales@justvertical.com if you would like an update on your units shipment and delivery.

For USA orders, Deliveright will automatically send you tracking information to the email provided at checkout.

EVE orders

Across Canada and the United States,your unit will be delivered by UPS.

Shipping in the Canadian Territories:Please reach out to us atsales@justvertical.com. For shipment to remote locations, an extra fee may be applied.

Delivery times are dependent on your proximity to our manufacturing facility in London, Ontario, Canada. Delivery times can vary between 5 business to 14 business days.

Once UPS has received your order, you will receive a tracking code so you can track the delivery of your unit to your shipping address.

What if I want to cancel my order before it ships?

We are sorry to see you go, but we understand. We will fully refund your order. Please contact us at sales@justvertical.com.

What kind of warranty do you offer?

Within the first two years, if any of the moving parts (lights, pump, timers, etc.) do not work or break through no fault of your own, we will send you a free replacement.
If your unit is not affixed to the wall and it falls and breaks you will be charged for any parts we need to replace.

Where can I contact customer service?

Customer service can be contacted at +1 613-690-6320 or by email at sales@justvertical.com.

Do you ship to countries other than Canada and the US?

We ship to Europe and Asia by special request.

What comes in the shipment?

Unpack your items and make sure all the parts are inside the cabinet.
In your AEVA shipment, you will find:
- 1x 12L BPA-free water reservoir
- 1x Power bar with GFCI attachment
- 1x Pump housing and black box
- 1x Submersible pump
- 2x LED lights and lighting automation system
- 1x Wall anchors
- 1x Just Vertical Starter Kit

In your EVE shipment, you will find:
- 1x 12L BPA-free water reservoir
- 1x Power bar with GFCI attachment
- 1x Pump housing and black box
- 1x Submersible pump
- 2x LED lights and lighting automation system
- 1x Just Vertical Starter Kit
- 4x EVE feet
- 16x EVE feet screws
- 1x Wall anchors

How do I change my order?

Please contact us at sales@justvertical.com. We will assist you in changing your order.

How long does it take to receive an order?

We ship the AEVA on the 15th and 30th of every month. For Canada/U.S. orders, you should receive your order within 2 weeks from your order date, depending on your availability to receive the product. Please note that due to COVID-19, shipping times may be longer than usual.

As for the EVE, it will take up to 7 days to arrive once the order has been shipped.

Sustainability

How much water can I save in comparison to conventional farming?

The AEVA and the EVE use 95-99% less water than conventional farming.

Packaging is a huge problem, how do you solve that?

Our solution is bringing the farm to you. Through The AEVA, we enable our customers to use less packaging by growing their own fruits, vegetables and herbs.

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