I purchased the Eco Living Green Wall, and while shipping took a little longer than expected, it was understandable since it was coming from another country via freight. Once it arrived, I was excited to set it up, but I ran into an issue with the water not pumping properly.
Thankfully, Kevin, the head of manufacturing, provided outstanding customer service. He personally helped me troubleshoot the issue, even hopping on a FaceTime call to diagnose the problem. It turned out that one of the parts was defective, and Kevin promptly sent a replacement along with extra seeds since my plants were struggling without water.
Once the new parts arrived, everything worked perfectly, and within days, my plants were thriving! I’m beyond happy with both the product and the exceptional customer service. Thank you for making it easy to grow my own produce!