FAQ

Our product

Does the system use water?

Yes, you fill the system using a bucket twice a week. No direct water line is needed.


What can I grow? 

Technically you can grow anything. We will help you through the process - anything from leafy greens and herbs, to strawberries and cucumbers. 


What kind of electrical outlet do I need?

We use a standard 120-volt, 3-prong electrical outlet.


How much electricity does it use?

A two tower FarmWall uses anything between 10-15 dollars a month (using our 48W LED light). 


Are the lights included? 

Yes.


Do I need soil? 

No soil is needed; we use peat moss grow plugs.


What about fertilizers? 

Yes, we use organic and salt based nutrient fertilizers.


Is the product easy to put together?

Yes, only a few tools are required. The product comes with installation instructions. We also provide an installation service. 


Does the product have to be connected to the wall?

The FarmWall can be fastened right to the wall for optimal space efficiency or can come on wheels to make it mobile.


Do you sell the product in other colours than white?

No, we only offer the product in white for now, as it is easiest best for maintenance and servicing purposes.


Can I order seedlings separately?

Yes.


The product will be in an open space - what about pesticides?  

We are GMO and pesticide free. 


How many plants can I plant at the same time?

8-10 per tower. 

Shipping

Do you ship to other countries than Canada?
Yes, we can ship to any address worldwide. At this time, we only service our seedling package to the GTA and Hamilton area.


How long does it take from purchase to in my home?
From purchase to on your wall takes 1-2 weeks.

Environmental aspects

How much water can I save in comparison to conventional farming?

95-99%


Packaging is a huge problem, how do you solve that?
The solution we offer is building our farms as close to your table as possible. We have installed farms inside cafeterias, kitchens, and offices so that when you want the produce it can go directly to your plate. No packaging needed! 

Customer service

For rentals do I have to pay for the days where I have not yet received my order?

We refund you for every day that you don’t have it. The refund shows up on your second month’s bill. 


Is there customer service and support if I have questions about my FarmWall?

Yes, 24/7, 365 days a year.